OLYMPUS PRO Service Programme
Start your PRO Experience
The premium service programme for selected OM / OM-D cameras and M. Zuiko Digital lenses was developed to meet the requirements of professional photographers. It gives you the ideal conditions for fully concentrating on what you do best: taking inspiring photos. Simply select the package that meets your needs best, register your eligible OM / OM-D camera and follow the simple steps below to activate the PRO Service.
Benefits
Priority customer support
Reach OM SYSTEM / Olympus experts for priority assistance with any issue surrounding your professional shooting system - via phone or e-mail.
Repair with camera loan
Get free express repair transportation and fast-lane repair of your selected OM / OM-D Camera - or loan out professional OM / OM-D equipment throughout the complete time of repair to keep you shooting on assignment.
Regular system maintenance
Keep your equipment ready to perform its best. We optimise the performance of your shooting system and clean it to make sure it feels like new for your next session.
Select your PRO Service package
STANDARD PLUS |
ADVANCED |
||
|
PRO SUPPORT After activating your PRO Service package, you will receive your digital recognition badge and be able to access your PRO Support specialist via a communication channel of your choice. |
Account recognition badge |
Standard Plus |
Advanced |
| Designated phone hotline |
✔ |
✔ |
|
| Express email support |
1 working day |
0.5 working day |
|
| Check and Clean event access |
Upon availability |
Upon availability |
|
|
PRO REPAIR PLAN Depending on your selected plan, receive peace of mind through Fast-lane repair and loan equipment for extended repairs. Firmware updates and backup of camera settings are all part of the service. |
Free express repair shipping |
Return only[1] |
Pick-up and return[1] |
| Fast-lane repair[1] |
5 working days[2] |
3 working days[2] |
|
| Camera repair coverage loan |
- |
If fast-lane repair time exceeded |
|
| Non-warranty repair price advantage[1] |
- |
-20% |
|
| Firmware update |
✔ |
✔ |
|
| Camera settings backup and restore |
✔ |
✔ |
|
|
PRO YEARLY SYSTEM MAINTENANCE PLAN[1] Once a year, our PRO Service technicians are happy to perform a one-off maintenance of your system – from detailed diagnostics to exterior cleaning. Just make arrangements with your PRO Support specialist. |
System diagnostics |
- |
✔ |
| Sensor check |
- |
✔ |
|
| Image stabiliser function check |
- |
✔ |
|
| Resolution test |
- |
✔ |
|
| Shutter test |
- |
✔ |
|
| Battery capacity test |
- |
✔ |
|
| Lens calibration |
- |
✔ |
|
| Firmware update |
- |
✔ |
|
| Camera settings backup |
- |
✔ |
|
| Check all exterior moving parts |
- |
✔ |
|
| Exterior cleaning |
- |
✔ |
|
| MAXIMUM NUMBER OF PRODUCTS Serviced per single service request |
1 x 1 x
|
1 x 4 x
|
|
| ACTIVATE NOW Follow these simple steps to activate PRO Service on your account |
Step 1Login or create an OM SYSTEM / Olympus account
Step 2Register the eligible product(s)[3] |
Step 1Login or create an OM SYSTEM / Olympus account
Step 2Register the eligible product(s)[3]
Step 3Purchase PRO Service Advanced package from the Online Store
|
- Maximum number of products serviced per single service request as per selected PRO Service package shown in the table above.
- Excluding transportation time.
- PRO Service will be valid for all eligible products covered and registered in your OM SYSTEM / Olympus account. There are some specific single services for which we limit the maximum number of products covered within one request by each PRO Service programme.
Eligible Product
OM-1
OM-D E-M1X
OM-D E-M1 Mark III
OM-D E-M5 Mark III
Buy
Now
Frequently Asked Questions
What is the PRO Service programme?
The PRO Service is a premium after-sales service and support programme designed to meet the requirements and needs of semi-professional and professional photographers. If you are a professional photographer, you want to take photos – you do not want to check continuously if your firmware is up to date or be left without a camera when a repair is necessary. The main aim of the PRO Service programme is to create a real partnership with OM SYSTEM / Olympus photographers and support them on their way to taking great images, without any limitations. For your better understanding, the single services are grouped into three service and support plans: PRO Support, PRO Repair Plan and PRO Yearly System Maintenance Plan.
Which OM SYSTEM / Olympus products are covered by the PRO Service?
Currently, the PRO Service covers the OM SYSTEM OM-1, Olympus OM-D E-M1X, OM-D E-M1 Mark III, OM-D E-M5 Mark III, and all M.ZUIKO DIGITAL lenses.
In which variations is the PRO Service available?
The PRO Service is available in two levels: Standard Plus and Advanced.
What time frame is the PRO Service agreement valid?
How many of my OM SYSTEM / Olympus products in total are covered within one PRO Service package?
PRO Service aims to create a partnership with photographers. At the same time, we aim to deliver the premium service quality and relevant priority service you expect. Therefore, there are some specific single services for which we limit the maximum number of products covered within one request as follows: Standard Plus – 1 camera body and 1 lens per single service request. Advanced - 1 camera body and up to 4 lenses per single service request.
How do I get the Standard Plus Package?
The Standard Plus package is provided FREE of charge and automatically activated in your OM SYSTEM / Olympus account as soon as you take the following simple steps:
1. Login or create your personal OM SYSTEM / Olympus account if you don't have one.
2. Register your eligible OM SYSTEM / Olympus product.
How do I get the Advanced Package in Australia?
1. Login or create your personal OM SYSTEM / Olympus account if you don't have one.
2. Register your eligible OM SYSTEM / Olympus product.
3. Purchase the Advanced package from the online store.
May I activate the PRO Service for my M.ZUIKO Lenses only?
Not at this time. You must have at least one eligible camera body registered in your OM SYSTEM / Olympus account, as this is a requirement for activation of your PRO Service agreement.
Which countries is the PRO Service operated in?
Australia
How can I submit for single services and service plans within the PRO Service Programme?
In most of the cases, you start processing the services by submitting a request via email or by calling your PRO Support specialist.
Contact Us
Simply contact our support team should you have any questions, would like more information or need assistance.
1300 659 678